ITIL V4 FOUNDATION Certification Course Overview

ITIL is a widely-adopted body of knowledge and best practices for successful IT service management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

Key features

The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.

ITIL Foundation, ITIL 4 Edition will:

- provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working

- explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam

- act as a reference guide that practitioners can use in their work, further studies and professional development.

ITIL 4 Foundation equips candidates with:

- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services

- The guiding principles of ITIL 4

- The four dimensions of Service Management

- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated into different areas of service management and IT, from demand to value.

Who is ITIL 4 Foundation for:

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads the wider business strategy.

How To Get Certified With ITIL® 4 Foundation Certification?

To achieve the ITIL® 4 Foundation Certification you will need the followings:

- Completion of 24 hours of E-learning materials
- Apply and appear for the ITIL® 4 Foundation Certification exam.
- Score the minimum required 65% score (24 out of 40 marks) within the specified time limit of 60 minutes.
- Successfully achieve the associated 2 credits